DCirrus

Service Level Agreement

Last updated: February 28, 2026

This Service Level Agreement ("SLA") describes the uptime commitments, support response times and service credits that [Company Name] provides for the DCirrus platform ("Platform").

Uptime Commitment

[Company Name] commits to a monthly uptime percentage of [99.9%] for the Platform, excluding scheduled maintenance windows and events outside our reasonable control.

Support Response Times

  • Critical issues: response within [1 hour], 24/7.
  • High priority issues: response within [4 business hours].
  • Standard requests: response within [1 business day].

Scheduled Maintenance

[Company Name] will provide advance notice of scheduled maintenance that may affect Platform availability. Scheduled maintenance is excluded from uptime calculations.

Service Credits

If [Company Name] fails to meet the uptime commitment in a given billing period, eligible customers may request a service credit in accordance with their applicable order form or contract.

Contact Us

For questions about this Service Level Agreement, please contact us at:

[Company Name]
Email: support@yourbrand.com